Returns & Exchanges
At Lunerva, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure items are in their original condition with tags attached, and place them securely in the original packaging or a sturdy mailer.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing