Frequently Asked Questions
Everything you need to know about your Lunerva experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a claim.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your materials sustainably sourced?
At Lunerva, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fabrics, and we aim for 100% by next year.
Can I change or cancel my order?
Orders are processed quickly, but we can make changes within 60 minutes of placement. Please contact our support team immediately if you need assistance.